Q: What is ValetPress return policy:
A: If you’re not completely satisfied with one of our products, return the unworn, unwashed garment within 30 days. We’ll gladly replace the item or refund your money…Guaranteed!
Logo’d or altered products can only be returned due to incorrect processing or manufacturer’s defect.
A 10% restocking fee may be charged on items returned for credit.
Q: How do I return or exchange an item?
A: To allow us to improve our service, please tell us why you are returning an item either on the packing slip or on our return form. Please be as specific as possible. Please include whether you would like the item exchanged or refunded. If you are sending us a note, please include the order number. A 10% restocking fee may be charged on items returned for credit.
Q: How do I return an item?
A: We recommend sending the package via UPS or insured Parcel Post. Please remember there is a 10% restocking fee for items returned for credit.
Q: What is the return/exchange address?
Attention: Returns Department
1320 Willow Pass Road, #600
Concord, CA 94520
You can also contact us via email at
or by phone (888) 248-3003 for a replacement order for faster service.
Q: What if I have a problem with my order?
A: You can also contact us via email at:
or call by phone (888) 248-3003 with your issue and we’ll help resolve your problem.
Domestic Shipping Charges:
|Standard Ground – UPS|
|Order Value||Shipping Charges|
|$1 – $50||$7.50|
|$51 – 100||$12.50|
|$101 – 150|
|$151 – 250||$17.50|
|$251 +||5.5% of Order Total|
|Orders shipped to Alaska or Hawaii add $25.00 per order|